Return Policy - Quest Music Store

Quest will only accept returns for credit within 30 days. (from when the item ships)

The Consumer is responsible for freight charges. (freight charges in both directions)

A 25% restocking fee may be deducted before we process any refund.

Quest will only process a return item if it contains of all original packaging, including but not limited to: boxes, manuals, cables, warranty cards.

All Returns will be subject to inspection for abuse or wear in which event additional charges may be applied.

Quest will not accept returns on consumable items, including but not limited to: Books, CD’s, DVD’s, Software, Harmonicas, Reeds, Strings (opened packaging), Drumsticks, Drum skins, Clothing, Media.

Quest will not accept returns after 30 days of shipping the item.

Quest does not offer cash refunds on any merchandise sold, although a store credit or gift certificate good at any Quest Musique location may be requested at no additional charge.

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Quest Music Store - Canadian / American Online Music Store
A division of Quest Musique LTD.
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